Effective Date: February 26, 2026
Website: https://xpertchemy.com
Xpertchemy (“Xpertchemy”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when we share it, and what rights you may have.
This Privacy Policy applies to information collected through our website and related pages, including contact forms, quote requests, newsletter sign-up forms, and communications submitted through the site.
1. Information We Collect
We may collect the following categories of information:
- Information you provide directly: name, email address, phone number, company information, country/region, and any details you submit when contacting us, requesting a quote, or subscribing to updates.
- Order and inquiry details: product interests, message content, and communication records related to pre-sales and after-sales support.
- Technical and usage information: IP address, browser type, operating system, device information, referring pages, viewed pages, and timestamps.
- Cookies and similar technologies: information collected through cookies, analytics tools, and similar tracking technologies used to improve site functionality and performance.
2. How We Use Your Information
We use personal information for legitimate business purposes, including to:
- respond to your inquiries and provide requested product or service information;
- prepare quotations and follow up on requests;
- operate, maintain, and improve website performance, usability, and security;
- send business communications you request (for example, newsletter updates or product information);
- detect, prevent, and investigate fraud, abuse, and technical issues;
- comply with legal obligations and enforce our terms.
3. Legal Bases (where applicable)
If data protection laws such as the GDPR apply, we process personal information under one or more of the following legal bases:
- your consent (for example, newsletter subscriptions);
- performance of a contract or pre-contractual request;
- our legitimate interests (such as business operations, security, and website optimization);
- compliance with legal obligations.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to remember preferences, analyze site traffic, and improve user experience. Cookies may include:
- Essential cookies required for core website functions;
- Analytics cookies (for example, Google Analytics) that help us understand aggregate site usage.
You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.
5. Third-Party Services
We may use selected third-party tools and service providers to operate our website and communications. Depending on your interaction, your data may be processed by:
- website form and communication tools;
- analytics providers (such as Google Analytics/Google services);
- email delivery or marketing service providers;
- website hosting, security, and infrastructure providers.
These providers process data under their own privacy terms and applicable legal requirements. We only use service providers that are reasonably necessary for business operations.
6. How We Share Information
We do not sell your personal information. We may share personal information only in the following situations:
- with service providers that help us operate our business and website;
- within our business for internal administration and customer support;
- when required by law, regulation, legal process, or government request;
- to protect rights, safety, and security of our business, users, or others;
- in connection with a business transfer (such as merger, acquisition, or asset sale), where permitted by law.
7. Data Retention
We retain personal information only as long as necessary for the purposes described in this Privacy Policy, including legal, accounting, contractual, and compliance requirements. Retention periods depend on the type of data and purpose of processing.
8. Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no website or transmission method is completely secure, and we cannot guarantee absolute security.
9. International Data Transfers
Depending on where you are located and where our service providers operate, your information may be transferred to and processed in countries other than your own. Where required, we implement appropriate safeguards for cross-border data transfers.
10. Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, such as the right to:
- access and obtain a copy of personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of personal information, subject to legal exceptions;
- object to or restrict certain processing activities;
- withdraw consent where processing is based on consent;
- request data portability where legally applicable.
If you are a California resident, you may also have rights under applicable California privacy laws, including the right to know, delete, and correct personal information. We do not sell personal information as defined under such laws.
To exercise your rights, contact us using the details in Section 13. We may need to verify your identity before processing your request.
11. Children’s Privacy
Our website and services are not directed to children under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us and we will take appropriate steps.
12. External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. Please review their privacy policies before providing personal information.
13. Contact Us
If you have questions about this Privacy Policy, data practices, or privacy requests, please contact us:
- Email: info@xpertchemy.com
- Phone: +86 195 3420 4759
- Website: https://xpertchemy.com
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. The updated version will be posted on this page with a revised effective date.